Frequently Asked Questions before starting a hair extension business

You might want to know below first

1.Do you offer customized service?

Our factory supports customization. Whether it is special requirements for the length or color of the sample, our complete Searching and Development, and Production Department will try our best to find suitable designs and colors to satisfy customers and help to build your own business model.

For details, please email us for consultation.

2. Do you have MOQ?

As a factory, our target group is wholesalers, distributors, and hair brands. Since different purchase orders have different requests, so they can't be produced together during the production process. The MOQ is 1kg/color/ quality is 1kg, and there is no limit to the length. While reducing production costs, it also reasonably controls the color of the hair, which is good for each other.

3. Do you offer customized packaging?

Each of our products has independent packaging to avoid product damage during transportation, it's free. We have designers who can help to create your logo and can help to print them from our long-term close cooperation printing factories.  Pack according to the different needs of customers is what we can supply.

4.Is the hair 100% human hair?

High-quality products are derived from high-quality raw materials. Our raw material is 100% real human hair without any chemical treatment or perm-dyed. Its grade can be selected according to your target market.

5.What is the hair lifespan?

With reasonable and correct care, most of our Remy hair be used for 6-9 months, Full cuticles Remy hair can be used for more than 12 months or even 24 months.

6.How can I choose the right color for my target customers?

Balayage colors are currently the market trend, and more and more brands are spending time on these colors. The colors displayed on our website are the most popular colors selected based on market experience. When you are still not sure which colors will appeal to your target customers, then look at the most popular hair brands in your local market and stand on the shoulders of giants. Or you can come and ask us.

7.What is your lightest hair color?

We separate the bleaching and dyeing procedures and introduce high-quality processing materials to enhance durability while avoiding damage to the hair. The lightest color can be 1001#.

8.How to choose the right hair length?

Each market has its own popular length, usually,14''--24'' are the best selling to suitable for different customers.

9. Is the hair extension just for length?

Nope! Hair extensions can also increase volume, change color, and correct imperfect hairstyles. This can increase the mood of consumers and make life better.

10.What is your lead time?

For samples, the delivery time is about 1-2 weeks. For bulk orders, it will be 3-4 weeks depending on your different requests. At the same time, we will remind you of our plan before the peak season so that you can arrange orders and inventory reasonably.

11.Can I place a rush order?

If you are about to attend a very important emergency meeting or exhibition, and your order plan is in order, we are very willing to support you in processing urgent orders first, but please pay attention to avoid frequent orders, which will disrupt the factory's mass production plan. For a long time, we have been doing our best to continuously improve the production line to shorten the delivery time.

12.Do you have any suggestions on shipping and insurance?

We have had good long-term cooperation with DHL and FedEx over the years, got preferential shipping and perfect services, which have saved your cost. Of course, if you have your own courier account, we can also use your account to pay. During the transportation, we recommend that you purchase transportation insurance to protect your own interests and avoid possible risks.

13.What should I do if I do not receive the package for a long time?

If it is still in transit and has a recent update, please be patient and wait for the expected harvest period.

If it is in the process of transportation but you have not received a new update message, then you can contact your local express carrier.

If it shows that the receipt has been signed but the goods have not been received, please contact your local courier dispatch facility.

You are welcomed to contact us if the courier company cannot provide you with more information.

14.How can I pay for the item?

We support a variety of payment methods, allowing you to pay with peace of mind. They include T/T, Western Union, PayPal, Alipay, or Money Gram.

15.Refund &Exchange Policy

We recommend that you purchase a complete swatch when you purchase the product for the first time so that it can be matched when you purchase it again.

The unopened, unworn, and unbroken products within 7 days are happy to be returned and exchanged.

Once the product seal is broken, your product cannot be returned or exchanged. If there is a problem, we will try to solve the problem in accordance with the terms and conditions.

16. How do you deal with product quality issues?

Each of our orders and products can have an associated code to help track hair quality if you need it. Check the quality immediately after receiving the goods, please. If the quality of the received product is very different from the quality of the sample, or the quality of the shipment is damaged, please contact us in time and inform us of the batch number of the product. The corresponding measures will be taken after review, and we will bear the cost of return and exchange. No worry purchase for you!

Author: Sophia of Seam Hair

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